Easy Cancellations

Hassle-free cancellation of your order

Easy Returns Policy

If not satisfied with item quality, size or delivery

100% Payment Protection

Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases.

100% payment protection
Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases. 

Easy cancellations
You can cancel your order any time before delivery of your item. Just follow these extremely simple steps. Log into your account on our website/ app/ mobile website. Choose the item on the MY ORDERS page, click on 'Cancel' and you are done! Some items are made-to-order, and can only be cancelled within 48 hours of placing the order. Contact us and we will work with you to create the best solution.

Easy returns
Our Easy Returns Policy makes it very easy to return or replace an item. Just log into your account on our website/ app/ mobile website within 7 days of delivery of item. Choose the item on the MY ORDERS page, click on 'Return' or 'Replace' and that's it. Please return your item in its original packaging.

Buyer Protection offers our online customers the added protection that in events of non delivery or wrong delivery of a particular purchase, funds can be regained through our process.

You’re always protected when:

The item which you ordered did not arrive.

The item you ordered arrived, but was not as described.
  • Item is physically damaged/defective
  • Varies from the description
  • Wrong item delivered
  • Wrong colour
  • Wrong style
  • Wrong size
  • Wrong quantity
  • Missing parts/accessories

For use and mis-use reasons, if you are dissatisfied with all items except;

  • Electronics
  • Gift Vouchers
  • Baby Care
  • Perfumes & fragrances
  • Binoculars & Telescopes
  • Camera Lenses & Accessories
  • Precious jewellery
  • Consumables
  • Pet food
  • Car care & fresheners
  • Cartridges & Toners
  • Electronic smart watches
  • Furniture
  • Gaming
  • Handkerchiefs
  • Health, wellness & medicine
  • Inner wear & sleepwear
  • Kitchen Appliances
  • Laptop Bags & Sleeves
  • Movies & Music
  • Musical Instruments
  • Nutrition & Supplements
  • Office Equipment
  • Socks
  • Tyres & Alloys
  • Vehicles
  • Underwear and undergarments
  • Adult Toys
  • Electronic items: Upon receipt of your return request, we will arrange for a quality check to examine the complaint of the product being faulty/defective. Upon successful validation of the complaint we will process your request for return/replacement with regard to the faulty/defective electronic item(s). The returns/replacements will be accepted for only those items which are found to be faulty/defective.
  • For certain types of defects reported, we may require a document from the brand/OEM's service centre confirming that the delivered item was defective.
  • Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
  • Replacements may depend on the availability of the item. In cases where the replacement item is out of stock, we will refund your amount or recommend a similar item or provide equivalent value in store credit.
  • Refund or replacement will be initiated once we receive your item and pass it through the necessary quality checks
  • Gift Vouchers are not returnable or refundable for cash. 
We will issue a refund to the payment method used for your purchase. If further details are required, it will be requested at time of refund. We may also offer based upon your preference store credit, or discounts of same or greater value to be used.

Not happy with your purchase? Buyer Protection guarantees 100% Payment Protection if there is an
issue with item quality, size or delivery

RAISE A COMPLAINT